CLIENT’S CHARTER DEPARTMENT OF WOMEN (JPW) FOR THE YEAR 2016

CUSTOMER CHARTER TOTAL NUMBER CHARTER STANDARD COMPLIANCE NOT COMPLIANCE STANDARD CHARTER
NO % NO %
Inform the Bantuan Khas Perbendaharaan application status within seven (7) working days from the date of approval of the Controlling Officer. 54 54 100 0 0
Provide feedback to the complaints / cases referred in the past three (3) working days of the date of receive by the Department. 1202 1202 100 0 0
Provide service in the last 10 minutes of the period of registration. 98 98 100 0 0
Implement training programs for the target group of women in a period of thirty (30) days from the date of approval. 69 69 100 0 0
Issue a Letter of Notification within five (5) days after receiving a complete agreement. 15 15 100 0 0